Blackboard Support

Blackboard Support

Blackboard is an online space where CCC instructors post internet courses and assignments, hold discussions, give tests and offer videos, lectures, podcasts and other course information.

Blackboard Tutorials

Watch short how-to videos from the Blackboard On Demand Learning Center For Students. Topics include: submitting an assignment, creating a discussion board post, taking a test online, sending e-mail from your course, and much more. You can also search for specific topics.

Blackboard Support from Open SUNY

You can contact Open SUNY to submit a Blackboard Helpdesk Ticket (available 24/7).

Live customer service is available (EST): 

  • 8:00am to 9:00pm  Monday - Thursday 
  • 8:00am to 5:00pm  Friday
  • 10:00am to 5:00pm  Saturday 
  • 1:00pm to 9:00pm  Sunday

For best service by phone:

  • Call when your schedule permits you to have at least 10 minutes.
  • Be at your computer before you call 1-844-673-6786 (toll-free within the United States) or 1-518-320-1889 (Direct) and choose option 1.
  • Have your student ID or username. 
  • Know the Course / section you are enrolled in.
  • *Note: online courses require either DSL or Broadband access.