Managing Conflict

In any setting where public interaction is a large part of the work, conflict can erupt at any time and for any reason! Managing conflict on the front lines explores how we can support people who often show-up angry and defensive, while also taking care of ourselves. Appropriate for public service providers and customer service specialists.

For more information, please email us at ilearn@corning-cc.edu or call (607) 936-5501.

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