Building Strong Customer Relationships
Providing excellent customer service is the core function of any business. By building strong customer relationships and ensuring a positive user experience, you will create a lasting impact on customer satisfaction and build brand loyalty. This is turn will add more lifetime value to your customer base by making them repeat customers.
In this interactive training, participants will learn how to effectively communicate with customers and handle challenging interactions, increase their confidence by developing their skills, and foster teamwork and collaboration to create a customer-centric culture.
Outline of Course Topics
- Impact of customer service on customer satisfaction and loyalty
- Communication and Active Listening Skills
- Handling Customer Complaints
- Empathy and Creating a Positive Customer Experience
- Creating a Customer-centric Culture
Next Training Available:
To Be Determined
Virtually via Zoom
Cost: $129.00
Email ilearn@corning-cc.edu or call 607-936-5501 for more information on upcoming dates or opportunities for your corporate training needs!
Businesses in Chemung, Schuyler and Steuben interested in seeking funding to send promising leaders from their organizations to this training should contact CSS Workforce NY at 607-937-8337.
SUNY Corning Community College is committed to ensuring equal access to students with disabilities. If you believe that you will need accommodations while taking this course, please contact Accessibility Services by phone 607-962-9262 or email Accessibility@corning-cc.edu to begin the process of requesting accommodations. We strive to coordinate accommodations in a timely manner, but some accommodations may not be available when you need them if you do not give timely notice.
Fern Chan
I believe that everyone has genius in them to share with the world. Whether it is an idea, your unique experience, or just doing your job and reporting out information, what you have to say matters.
As a recovering Death-by-PowerPointer, I know what it's like to share all your knowledge only for it to be forgotten the moment you stop talking, or worse, to see people dozing off!
I figured out a way to get my message across that engages the audience and made me feel more confident knowing that what I said made an impact. And now, I want to share this with you to level up your presentation skills like a Jedi Master!
I want to help you unleash your genius in a way that is engaging and fun, so your presentation leaves an indelible impression.