Customer Service, Aiming for Excellence
"Customer Service, Aiming for Excellence" is a fast-paced, humorous, and fresh approach to customer service that will benefit both first-time employees and seasoned professionals. Organizations today are in need of a realistic and highly effective approach to customer service, one that allows for varying levels of employee skill and illustrates a respect for BOTH the employee AND the critically important customer.
This course will maximize employee performance by identifying the type of customers they face every day, by investigating the genesis of many customer challenges, and by discussing realistic and effective strategies for excellent customer interaction. In addition, we will cover customer’s expectations and needs, definitions of customer service, and what causes customer defection.
Participants will also receive the book “Customer Service: Aiming for Excellence,” which presents a unique perspective blending theoretical and experiential concepts in a very simplified and easy-to-read format.
For more information, please email us at firstname.lastname@example.org or call (607) 936-5501.