Crucial Conversations for Mastering Dialogue

Backed by 30 years of social science, Crucial Conversations skills represent the standard in effective communication and the marker of high performance individuals and organizations.

Whenever you’re not getting the results you want, it’s likely an important
conversation either hasn’t happened or hasn’t been handled well. In fact, both
individual and organizational success are largely determined by how quickly,
directly, and effectively we speak up when it matters most. At the heart of
healthy and high-performance organizations are people willing and able to
hold Crucial Conversations.

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

But there’s a better way. Crucial Conversations gives people the skills to step into disagreement— rather than over or around it—and turn disagreement into dialogue for improved relationships and results. Crucial Conversations for Mastering Dialogue is an engaging classroom course rich with group discussion, real-time practice, and group support and coaching. Delivered in two days, this in-person course offers the best in traditional learning and development.

This course teaches nine powerful skills for working through disagreements to achieve better results. 

(Get Unstuck; Master My Stories; Start with Heart; State My Path; Make It Safe; Learn to Look; Seek Mutual Purpose; Explore Other’s Paths; Move to Action)


Next Training To Be Determined


Register Here

Businesses in Chemung, Schuyler and Steuben interested in seeking funding to send promising leaders from their organizations to this training should contact CSS Workforce NY at 607-937-8337.

SUNY Corning Community College is committed to ensuring equal access to students with disabilities. If you believe that you will need accommodations while taking this course, please contact Accessibility Services by phone 607-962-9262 or email to begin the process of requesting accommodations. We strive to coordinate accommodations in a timely manner, but some accommodations may not be available when you need them if you do not give timely notice.


The Trainer:  Andy Taylor

andy taylor   

About ten years ago, I began a career shift from Mental Health to Leadership Coaching. The core skills from Psychology and Social Work helped make the transition smooth and successful. My mission is simple - to help leaders reach their full potential so they can live happier, healthier and more productive lives. I live in the wonderful small town of Corning, New York.  My wife is a High School Biology teacher and I have an 11 year-old son who is a huge Star Wars and Lego fan.

Certified trainer in Stakeholder-Centered Coaching by Marshall Goldsmith for both individuals and teams.

Certified trainer in Crucial Conversations by VitalSmarts.

Authorized partner and approved facilitator for The Five Behaviors of a Cohesive Team training program developed by Patrick Lencioni.

Certified trainer in EverythingDiSC by Wiley.

Post-graduate training at the College of Executive Coaching (CEC) in Pismo Beach, California with two certifications:  Advanced Certified Personal and Executive Coach (ACPEC) and Certified Professional Coach (CPC).

Post-graduate training at the College of Executive Coaching (CEC) in Pismo Beach, California with two certifications:  Advanced Certified Personal and Executive Coach (ACPEC) and Certified Professional Coach (CPC).

Master Practitioner in Neuro-Linguistic Programming (NLP) by NLP Comprehensive.

Master's Degree from Boston College.